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ISM 14 PERFORMANCE MANAGEMENT - Coggle Diagram
ISM 14
PERFORMANCE MANAGEMENT
RISK, UNCERTAINTY AND PERFORMANCE
Consequence
Likelihood
PERFORMANCE MEASURES
Work practices
Social practices
Product responsibility
Human rights
Direct economic impacts
Environmental impacts
PERFORMANCE MEASUREMENT
Operational
Project or event
Strategic
SPORT AND PERFORMANCE
SIMILARITIES & DIFFERENCIES
WHERE TO BEGIN
STAKEHOLDER PERSPECTIVE
Owners/shareholders
Sponsors
Members
Player agents
Equipment suppliers
Fans
Employees
Community/society
Players
Media
MULTI-DIMENSIONAL MODEL
Market distribution
Market size and share
Customer satisfaction
Financial sustainability
Wins, awards and successes
Internal procedures and processes
Product improvement
Staff development and learning
Economic, social and environmental impact
BALANCED SCORECARD APPROACH
Customer Perspective
Internal-Business-Process Perspective
Financial Perspective
Learning and Growth Perspective
INPUT-OUTPUT APPROACH
Cost/benefit
Efficiency
Quality
Staff performance
Quantity