Please enable JavaScript.
Coggle requires JavaScript to display documents.
May & June Month Forwarded Incidents - Coggle Diagram
May & June Month Forwarded Incidents
May Month Incidents Forwarded
480 Incidents
IT AMS Team (10)
How many times Incident forward from evOs
1 Time Forward
308 Incidents (
These Incidents were resolved in other queues
)
2 Times Forward
52 Incidents
3 Times Forward
16 Incidents
4 Times Forward
5 Incidents
IN AMS Team (470)
Unique Incidents Forwarded Count - 381
Unique Incidents came back to evos =
381 - 308 = 73
After removing 2 INC's resolved by IT AMS Team = 71
Percentage = 71/381 =
18.63%
June Month Incidents Forwarded (Till 29th June)
208 Incidents
IT AMS Team (07)
How Many Times Incident Fwd from evOs?
1 Time Forward
149 Incidents (These Incidents were resolved in other Queues)
2 Times Forward
20 Incidents
3 Times Forward
05 Incidents
4 TImes Forward
01 Incident
IN AMS Team (201)
Unique Incidents Forwarded Count = 175
After removing the IT AMS INC Count (2) =
173
Fwd Count by IN AMS Team
Incidents came back to evOs =
173 - 149 = 24
SCENARIO-3:
Percentage = 24/173 = 13.87%