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Organisational Culture and Values, Your organisation’s mission, values and…

- - - - This gives the surgery a overall experience rating of 89% . Which is good there are areas that can be improved - this is begins a the culture level of the organisation
  - - - This process needs to be repeated
- - - - Funding crisis
        
        capping
- - - - Share appropriate pathways
        
        Health education evenings
  - - - Collating feedback and acting upon it
  - - - Communicating the positives - what new services are on offer is a plus
- - - - Create positive relationships that build trust and enhance service interaction
        
        Involve staffing groups
- - - - drop in sessions
        
        Children's book bags
        
        Support group creation
        
        Loneliness prevention
- - - - Small changes have a big impact - the study is inspirational. The effort required is consistent.
        
        Challenge - selling the benefits to the partners to allow the time needed to action
- - - - Operant Conditionng
        
        Positive reinforcement
        
        Celebrating Success - such as longevity, positive feedback from either patients or colleagues.
        
        360 reviews in appraisals
        
        Instant email feedback for portfolios
        
        Negative reinforcement
        
        Extending timescales for projects, especially when workload increases unexpectedly
        
        Sanctions
        
        Implementing warnings for repeated poor behaviour
        
        Frequent lateness
        
        Data breaches
    - - Classical Conditioning
        
        Providing food for Flu clinics, to encourage out of hours working
        
        Non-uniform for hot days, and Christmas activities
  - - - Career development
        
        Supportive pathways such as the RNDA programme, management training, preceptorships and specific training requests such as metal health first aiders
    - - Feeling valued
        
        Length of service awards
        
        Additional A/L
        
        Personised gifts for big milestones
        
        Anniversary cards
        
        handwritten
        
        Positive feedback on achievements
        
        Celebrating success
        
        Positivity board
        
        documenting social events
        
        things that make us happy
  - - - Repression
      - Projection
        
        Managers chastising their own teams due to inexperience or own negative interactions
        
        Positive feedback and constructive criticism - non emotive language
        
        Training and coaching
    - - Transferred hostility
        
        Controlling figures from the past - poor experience with authority
        
        Providing safe interaction spaces - one to ones - giving support in areas that the employee is struggling with to improve communication and organisation - such as IT skills
    - - Personal conflicts
        
        Recognising that employees personal lives can overspill into their work
        
        Well-being meetings
        
        Reasonable adjustments
        
        Flexible attitude
        
        Past workplace experience may also have caused trauma
  - - - Working environments
        
        'Quiet areas' - for concentrated work
        
        Noise cancelling headset for call operators
    - - Training programme formats
        
        'Test' patients to complete repetitive learning to embed skills
        
        Learning style analysis
        
        Face to face, online and written training formats are used
    - - Critical thinking
        
        Braining storming for improving processes such and long-term condition reviews or the implementation of new schemes like locally commissioned services