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BotFlow - Coggle Diagram
BotFlow
menucardAI
<Open A Ticket >
<Check Ticket Status>
<Ask A Question>
<My Skills Menu>
<Chat with Person>
Ask Question
{utterence}
If (utterence == global command)
false
Go to Knowledge Search using configured service
true
Execute matched command
Check Ticket Status
getAllTickets action return all ticket .parseGetAllTickets action
getTicketStatus return status of the ticket .
getNotes return ticket notes
getTicketDescription return description of ticket
{ticket summary}
Ticket Number ,Status , Created , Created By ,
Description , Recent Notes<Add Note>
<Add Attachmnet>
<Mark Rezolve><Main Menu>
<View Other Tickets>
Main Menu
Add Note
New Ticket Note - [text block -multi line]*
Add Attachmnet
uploadAttachment - used to upoad attachment
insertIntouploadDocument - used to store the attachment
setAttachments- default action
checkDocumentSize-used check the size of document
View Other Tickets
Open A Ticket
setServiceTeamsAI script return department in drop down "createTicketCardAI"
prefillDataAI action return the prefilled data in "createTicketCardAI"
[bot creates ticket ]
Would you like to upload an attachment?.
<Yes>
<Maybe Later>
Chat with Person
Please provide summary of the issue or question you’d like assistance with before connecting to a live agent.
bot create ticket
Agents are available to chat. Proceed?
yes
no
connected