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Emotional intelligence - Coggle Diagram
Emotional intelligence
Ability to understand, use and control our emotions. 
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Self-regulation
Ability to control and manage emotions effectively. This involves knowing when and how to express emotions.
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Motivation
Ability to motivate oneself and others towards goals and objectives, having a positive, persevering and optimistic attitude
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Empathy
ability to understand and share the feelings of others, put yourself in the other person's shoes, understand their needs and offer support.
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Social skills
Ability to build and maintain positive interpersonal relationships, effective communication, influence, and conflict resolution.
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a fundamental soft skill for effective collaboration, interpersonal relationships, and good communication in the workplace
In 2004, psychologists Peter Salovey, John Mayer, and David Caruso designed a series of tests to assess people's ability to regulate their emotions,
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