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B207:Block 3: Building long term success - Coggle Diagram
B207:Block 3: Building long term success
Measuring Succes
Sales
Gross Margin
Profit
Market share
Custumer satisfaction
New Products
Marketing
Benefits
Costumers loyalty
Cost Effective
Trust
Relationship
Partners working in union
Improving Performance
Impoetance-Performance matrix
Custumer wants/needs
Compare performance against competitors
Match Performance against characteristics
Performance scale
Performance Importance
Operational Risk and Resilience
Impact
Impact Matrix
Safety
Financial
Organizational
Public relationships
Environmental
Controlled?
Hazards
Human error
Organizational
Supply
Customer
Importance of Quality
Cost
Internal / External cost of defects
Prevention
Appraisal
Quality control
Quality assurance
Meet expectation of customers
Sustainability
Politics
Analysis
Stakeholders
Interest
High
Key Players
Low
Keep informed
Power
High
Keep satisfied
Low
Minimal effort
Perspective
Organisational
Societal
Managing political context
Political astuteneless
Strategic thinking
Managing relationships with stakeholder
Crisis Management
Causes
External
Scandal
Internal
Sabotage
Steps / Procedures
Assess
Acknowledge
Responce
