Please enable JavaScript.
Coggle requires JavaScript to display documents.
Multi-factor Authentication - Coggle Diagram
Multi-factor Authentication
ESSENTIAL FOR SECURITY
• Interviewee 1 mentions using MFA across various platforms and considers it essential for security.
• Interviewee 2, with a background in cybersecurity, appreciates the security benefits despite the extra steps involved.
CHALLENGES WITH MFA
• Interviewee 1 highlights the frustration of switching devices as a significant challenge.
• Interviewee 2 mentions the need for VPNs when traveling to different countries as a challenge.
DESIGN AND USABIITY
• Interviewee 1 stresses the importance of a clean and intuitive interface with clear instructions and visual hierarchy.
• Interviewee 2 prefers simplicity and clear instructions over aesthetic elements like colour.
FRUSTRATION AND AVOIDANCE
• Interviewee 1 has avoided using MFA due to device switching frustrations.
• Interviewee 2 has felt frustrated when in a hurry but generally appreciates the security benefits.
INFLUENCE OF AGE AND GENDER
• Interviewee 1 believes younger users and women prefer simpler methods.
• Interviewee 2 notes that younger people are more accustomed to using technology, making MFA easier for them.
IMPACT OF COLOUR AND INTERFACE DESIGN
• Interviewee 1 recalls a negative experience with a banking app due to poor colour contrast.
• Interviewee 2 mentions a positive experience with a bank app update that improved usability through high contrast colors and larger buttons.
IDEAL MFA SYSTEM
• Interviewee 1 envisions an MFA system with multiple authentication methods and minimal text overload.
• Interviewee 2 describes an ideal system as clean and intuitive, with large buttons and multiple method choices.