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Why are some people not taking ownership of their actions to ensure timely…
Why are some people not taking ownership of their actions to ensure timely closure?
Blind spot identification (
Horizon
)
Understanding
Challenges & Opportunities
Challenge: Delay in actions closure
Opportunity: Improve reliability and benefits for the organization
Importance
Driving meaningful result
Performing at a higher level
Engaging collaboration (trust)
Achieving goals
Taking responsibility of the success of the organization
Context
Benefit of answering the core question
Identify causes
Define strategy to improve ownership and accountability
Level of importance
Same in all areas
Stakeholders
Line Managers
Team members
Horizon
What if we had more people in each team?
It could help but there is no guarantee
What if we had a reward strategy?
Yes, it will help to improve motivation but enough for the long term.
What if we had clear KPIs understood by everyone?
Yes, it's important
What if we had clear policies in place with principles to manage processes?
Yes, this is also important
Analysis
Why is the problem a symptom of a greater issue?
Always having delays does not allow to build trust and good relationship with our customers (internal and external)
Why is knowing this valuable?
Pinpoint the reasons for negative NPS and redefine appropriate strategy to change the picture.
How can we change the question to reach a high-value answer?
Which strategy can be implemented to improve overall actions ownership and ensure timely closure?