Please enable JavaScript.
Coggle requires JavaScript to display documents.
Zara Case Study Mind Map - Coggle Diagram
Zara Case Study Mind Map
Key Issues
-
-
-
-
-
-
Lack of faith in ITIL
The rapid success of the current program leads the CIO to believe that the transition to ITIL is unneeded.
The employees also show a disinterest in the furthering of ITIL which is due to them already being connected in a sense and not thinking about the people who are struggling.
There is no leadership in place to hold accountable for the implementation of ITIL which is one of the reasons it failed to take hold.
-
Timeline
-
-
-
-
-
-
August 2003: Xan Salgado Badás and Bruno Sánchez Ocampo debate on whether to upgrade the POS system from DOS.
Stakeholders
Customers: Young, fashion-forward urban shoppers.
-
-
Inditex Leadership: Must balance speed, cost, and stability.
Amancio Ortega, founder of Zara.
José María Castellano Ríos, CEO of Inditex
Relevant Facts
- Zara’s Unique Business Model
-
-
The company introduces 11,00 new items yearly.
-
- Manual Inventory Management
-
-
- IT Governance and Strategy
-
-
-
-
-
Existing software was custom-built internally, which makes upgrades complex.
-
-
- Zara Parent Company - Inditex
Zara is a flagship brand under Inditex, which was founded in 1985.
Inditex has a decentralized structure that empowers Zara to control its operations and IT decisions.