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New Environment/Tenant - Coggle Diagram
New Environment/Tenant
ServiceNow Process
PD submits New Microsoft Azure Tenant Self-Service request
SN Form fields that the user needs to fill out.
The Platform technician is assigned the Task.
Platform Technician updates Azure-Environment/Tenant In Team
Status
a. Open
b. In-Progress
c. Waiting for Client
d. Completed
Request Closed Date
Primary Platform Team Contact
Unique Name
a. (DDS YYYY-## PROJECT NAME)
Domain Name is created
Requestor is notified
Technician closes ticket
Request Type
Requested by
Short description
Project Manager
Technical POC
Oracle Project number and Task
Secondary Oracle Project number and Task
Time sensitivity
Project End Date
Comments
IT Self-Service Portal\Request Something\ACE Requests\New ACE User
Steps to follow for AWS Set up
Steps to follow for Other Platforms Set up
PD submits New Microsoft Azure Tenant Self-Service request
Jemmy to review the request while we get this set up
IT Technician is assigned the Task.
Azure
PD submits New Microsoft Azure Tenant Self-Service request
Technician sends an email to
CSPPortalSupport@lvs1.com
Provide a unique Organization Name for the Tenant
LongView will create the Domain Name and notify Abt Technician
Abt Technician will notify the requestor
Technician closes ticket
Example:
DDS 2024-01-Abtmcad
Requestor Full Name
Short description
Technical POC
Organization Name
PO number to send the Invoice
IT Technician is assigned the Task.
Technician has to follow up with user to get more details.
Does it have PII
LongView contacts
Client Support, Cloud Solution Provider
Ari Estevez
Ari.Estevez@lvs1.com
Senior Account Manager:
Kris Spindler
Kris.Spindler@lvs1.com