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ESIS - 05
IT Service Management,
IT Asset Management, ITIL, Service…
ESIS - 05
IT Service Management,
IT Asset Management
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ITIL
Key Components
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- Value Streams & Processes
Value Stream
A series of steps / activities an organization undertakes to create and deliver products and services to consumers.
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Benefits
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Increased understanding of customer / stakeholder expectations, needs and requirements
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Main Goals
Promote alignment between IT services and business objectives, even as they change.
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ISO 20000
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ISO 20000 is an international standard for IT Service Management (ITSM) that outlines best practices for delivering high-quality IT services. It helps organizations establish, implement, maintain, and continually improve a service management system (SMS) to ensure services meet business and customer requirements effectively.
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ISO 20000 is a set of controls against which organizations can be assessed for effective IT Service Management Implementation