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Simplicity Boutique as External Stakeholders of Rogers Communications -…
Simplicity Boutique as External Stakeholders of Rogers Communications
MOTIVATIONS
PROFITIBILITY
LEVERAGE PROMOTIONAL OPPORTUNITIES FOR COMPETITIVE EDGE
MINIMIZE OPERATIONAL DISRUPTIONS
INCREASE SALES REVENUE
CUSTOMER RETENTION
OFFER LOYALTY PROGRAMS
BUILD TRUST
CLAER COMMUNICATION DURING SERVICE ISSUES
GROWTH OPPORTUNITIES
EXPAND CUSTOMER BASE
DEVELOP E-COMMERCE CAPABILITIES
INVEST IN MARKET RESEARCH TO IDENTIFY TRNDS
COST EFFICIENCY
AUTOMATION
OPTIMIZE RESOURCE ALLOCATION
NEGOTIATE BETTER SERVICE CONTRACT WITH PROVIDER
VALUES
COMMUNITY ENGAGEMENT
SUPPORT LOCAL INITIATIVES AND SMALL BUSINESSES
PARTNER WITH COMMUNITY FOCUSED ORGANISATIONS
INNOVATION
CUTTING EDGE TECHNOLOGY LIKE AI FOR CUSTOMER INTERACTION
UPDATE SOFTWARE AND INFRASTRUCTURE
RELIABILITY
PREVENT LOSS OF CUSTOMER TRUST DUE TO OUTAGES
ENSURE 24/7 SERVICE AVAILABILITY
SUSTAINABILITY
ENERGY EFFICIENT OPERATIONS
REDUCE WASTE BY DIGITAL BILLING AND CLOUD STORAGE
NEEDS
AFFORDABLE PRICING
PACKAGES TAILORED SMALL BUSINESS' BUDGET
FLEXIBLE PAYMENT PLANS
CUSTOMER SUPPORT
24/7 HEALPLINE FOR ISSUE RESOLUTION
MULTILINGUAL SUPPORT TO CARTER TO DIVERSE DEMOGRAPHICS
SUSTAINABLE CONNECTIVITY
BACKUP NETWORK FOR EMERGENCIES
FAST INTERNET SPEED
DATA SECURITY
ADVANCED ENCRYPTIONS FOR SENSITIVE TRANSACTIONS
REGULAR VULNERABILITY ASSESSMENTS
OPERATIONAL COMMITMENTS
CUSTOMER INTERACTION
RELIABLE PLATFORM FOR SOCIAL MEDIA INTERACTION
CONSISTENT EMAIL MARKETING OUTREACH
SUPPLY CHAIN MANAGEMENT
EASY COMMUNICATION WITH SUPPLIERS THROUGH VoIP
REAL TIME TRACKING OF LOGISTICS
EMPLOYEE PRODUCTIVITY
OFFER TRAINING ON USING TELECOM TOOLS EFFECTIVELY
PROVIDE REMOTE ACCESS TOOLS DURING OUTAGES
PAYMENT PROCESSING
INTEGRATIONS WITH POPULAR PAYMENT SYSTEMS LIKE INTERAC, PAYPAL
SMOOTH CARD TRANSACTIONS FOR CUSTOMERS
CRITICAL EXTERNAL LINKAGES
FINANCIAL INSTITUTIONS
COLLABORATIONS WITH BANKS FOR SECURE PAYMENT TRANSACTIONS
INTEGRATIONS WITH SMALL BUISNESSES
VENDORS AND SUPPLIERS
COORDINATE OTHERS THROUGH ONLINE PLATFORMS
PARTNER WITH LOGISTIC COMPANIES FOR TIMELY DELIVERIES
TELECOMMUNICATIONS PROVIDERS
SERVICE AGREEMENT OR REDUNDANCY
DEPENDENCY ON ROGERS AND COMPETITORS LIKE BELL AND TELUS
CUSTOMERS
MAINTAIN STRONG DIGITAL AND IN PERSON TOUCHPOINTS
OFFER SATISFACTION SURVEYS TO IMPROVE SERVICES