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Rogers 2022 Network Outage - Coggle Diagram
Rogers 2022 Network Outage
TECHNICAL IMPLICATIONS
MAINTENANCE ERROR
LACK OF REDUNDANCY
PROLONGED SERVICE DISRUPTION
CORE NETWORK FAILURE
DISRUPTING FLOW OF DATA THROUGH CRITICAL INFRASTRUCTURE
CUSTOMERS
SMALL & MEDIUM BUSINESSES(simplicity boutique)
PAYMENT DISRUPTIONS
DUE TO OUTAGE/ BAD REPUTATION
HEALTHCARE SERVICES
(GRT Health and Toronto Grace Health Centre)
TELEMEDICINE INTERRUPTIONS
public safety compromise
RESIDENTIAL USERS
HOME INTERNET, MOBILE SERVICES
RESIDENTIAL CUSTOMERS
BUSINESS PARTNERS
INTERAC
E-TRANSFER DISRUPTIONS
VENDORS( Bell Mobility Inc.)
EQUIPMENT SUPPLY
REGULATORY IMPACT
CANADIAN RADIO-TELEVISON AND TELECOMMUNICATIONS COMMISSION
FORMAL INVESTIGATION
ACCOUNTABILITY MEASURES
WARNED OF STRICTED REGULATORY PENALTIES
FINANCIAL AND REPUTATION
SHAREHOLDER CONCERNS
STRAINED PARTNERSHIP WITH BUSINESSES
LOSS OF BUSINESS CUSTOMERS
LOSS OF CONSUMER TRUST
DAMAGED REPUTATION FOR RELIABILITY AND TRANSPARENCY
LOSS OF
COMPENSATION FOR CUSTOMERS
OFFERED CREDITS/ REFUNDS
SOCIAL IMPLICATIONS
DIGITAL DIVIDE IN RURAL AREAS
PUBLIC SAFETY CONCERNS
911 DISRUPTIONS