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Cainiao station service process blueprint, Contact person, Goods out of…
Cainiao station service process blueprint
Contact person
Visible
Invisible
Goods out of warehouse
Receive the information selected by the user
Delivery personnel to the designated place
The package has been delivered
This customers orders
Receipt of arrival notice
Self-pickup
Reach offline service points
Check information and sign for offline receipt
door-to-door delivery
Sign for receipt
Information base
The goods are registered at the station
Scan code for storage
Print code and paste code into storage
systematic notification
Send cargo information
Arrival of goods
Line up the express
Receive the pickup code information
Receive sign-off information
Physical evidence
Customer
Support process
Area of discharge
Area of storage
Area of registration
App
App
information base
Door-to-door delivery chain
Delivery rider system
information base
App
Offline signing machine
Offline service point
information base