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Report on customer complaints - Coggle Diagram
Report on customer complaints
Bill
Complaint received date:December 3rd
Types of cars: Toyota Innova
Problems: Excessive fuel consumption due to a leaing carburetor
Repairs
tighten the connection at the carburetor
replace the fuel line
check valve inside the carburetor body
Complaints: It still leaked gas
Solutions
Apologize to the customer
rebuild the caburetor
Samuel
Complaint received date: December 6th
Types of cars: Honda Civic
Problems
Clogged air and fuel filters
Change the oil, air, fuel and oil filters
Repairs: Change the oil, air, fuel and oil filters
Complaints: Customer was made to wait for over 30 minutes
Solutions: Apologize to the customer