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Operational Excellence - Scottish Borders, Connection - Measure: survey,…
Operational Excellence - Scottish Borders
Moments of Truth - Experience
Operational - Quality
Volunteer Pathway
Client Pathway
Transport Service Objectives
Social Centre Objectives
Business Support
Connection - Measure: survey
Warm and Welcoming
Purposeful direction - Volunteers
Social Activity - Clients
Support and guidance
Relevant Communication and timely
Skills and talent match - volunteers
Preference match - clients
Analysis / Survey
Warm Lead - measure: conversion
Connect
Environmental Space
Lead contact
VMS
Telephone / email suporrt
Communication
Preferred channel
Availability
Analysis / Feedback
Conversation
Vision
Mission
Values
Exit
Continuous