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Managing Questions - Coggle Diagram
Managing Questions
When you don't understand the question
I'm not exactly sure what you mean by that?
I'm sorry I don't understand your question, could you reformulate it?
Do you mean XXXX?
So, you're asking about XXX, is that correct?
Could you repeat the question slowly please?
Do you have an example/drawing to help understand?
I'm not sure that I understood the 2nd part of the question
When it's not time for questions
I'll answer that one in a few minutes/when I've finished the presentation if that's ok for you?
thank you that's a good point and we'll explore it a little later
great transition! / perfect timing, I'm going to explain/talk about that in the next slide
Can you note that down and ask me at the end?
I'll keep that in mind and come back to you after
Thanks for that question, I'd rather answer it at the end of my presentation if that's ok with you.
When you don't want to/can't (confidential) answer the question
this is strategic information that we can't reveal
It would take too long to explain so, I'll send you an email with all the details after the meeting!
It would take too long to explain everything, so can we just focus on XXX
I'm not in charge of this point, but I'll forward it to my colleague/ so XX can you answer?
When you want to acknowledge the question
(careful to do it for everyone if you start)
thanks for that question
well spotted!
thanks that's a good point to raise
Interesting question!
When you are being machine gunned with questions
Thanks for those questions. I'll answer the one about......
I'm sorry there were so many! Could you repeat them?
Could I take the questions just one by one please?
When the question comes with emotion
so I can hear there's passion in your question
I can hear concern in your voice about this subject
When you don't know the answer
I don't know but...
perhaps someone else could answer /has an answer
I'll check and get back to you with the answer
I'll follow up and get the answer to you
my hunch (idea/feeling) is that...
in my opinion / my idea is...
When the question isn't a question
So, what you're asking is......is that correct?