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Service Level Management, Practice considerations - Coggle Diagram

- - - - Services required
      - Expected service level
      - How a SLA succed?
        
        Scope is clear because it's related to a service
        
        Related to outcomes not only Operational Metricas like Availability 99%
        
        Reflect an agreement
        
        Be simple to read and understand
- - - - Ex; In Businees review meetings:
      - a) Initial conversations and listening
      - b) Discovery and information capture
      - c) Measurement and ongoing process discussions
      - d) Asking simple, open-ended questions: