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Marketing Sales - Coggle Diagram
Marketing Sales
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services marketing
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characteristics
heterogeneity
potential for high variability in the performance and the quality of services, caused by interaction between the service employee and the consumer
perishabiliity
services can't be saved, stored, resold or returned
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intangibility
total lack or perception of a service's characteristics before and often after it is performed
what is marketing about
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marketing process
segmentation, targeting, positioning
identify the trageted market segment, propose value positioning based on the needs of the consumer segment
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marketing mix
design product, price, distribution and promotion strategies based on value positioning
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marketing policies
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marketing channel policy
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marketing channel
set of independant organisations involved in the process of making a product or service available for use or consumption by the consumer or business owner
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communication
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brand content
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brand
values for the attitude of consumers, clients
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