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TOM Study cap. 23. IKS - Coggle Diagram
TOM Study
cap. 23. IKS
Scope: Content and Documents
Content Management
Unified Steer & Govern, Positioned as BF 23.1
Issue a CM Strategy, Policies and Standards
Develop Classification & Structuring Schemes
Develop Information Architecture & File Management Plans
Knowledge Management
Unified Steer & Govern, Positioned as BF 23.4
Outside-In
AI-powered (semantic) search & creation,
leveraging Knowledge Graph technology
Knowledge Analytics (identify gaps, needs, pattern recognition)
Inside-Out
Some capabilities have diversified knowledge management
Opportunity for Unification om Steer & Govern (Collect)
Default Position in CnC Content & Document Operation (Connect)
Issue a KM strategy, policy and standards
Integrate to ES&D "Collective Brain"
Ensure Knowledge Retention
Archive Management
Unified and Positioned as BF 23.2
Inside-out
Opportunity for Unification within a strategic timeframe
Outside-In
Trend is Consolidation (Unification)
Store and Preserve Important (Valuable) Content, as 'evidence' of past business activities and transactions.
Enable Metadata, Retention, Disposition, Access Control
Ensure integrity, authenticity and accessibility
Search & Discovery
Unified and Positioned as BF 23.3
Aggregated Indexing
self-learning, adding (meta)data and relations
leveraging Knowledge Graph and GenAI technology
Intuitive and Engaging interface (chat, nlp)
Enhance and Enrich Content using GenAI
Content Science
Unified and Positioned as BF 24.xx
Secure and Improve craftsmanship on Analytics
Enable Content Generation, -Curation, - -Analysis & -Optimization
Collection Management
Unified and Positioned as BF 23.5
Artefact Management (Digital and Physical)
Library Management (circulation)
The Business Case for a "Collective Brain"
aka Enterprise Content Management
Benefits
Improved Productivity
Fact-driven Decision Making
Less IT Costs
Better Customer Experience
Faster Innovation bootstrapping
Reduced Risk
Investments & Costs
Define Processes, Roles & Metrics
Select and implement IT Applications
Define and Implement Services