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Patient Arrives, Need to ensure Access clients are flagged so Dr's…

- - - - New Patient
        New Patient form online or physical
        
        Download hot doc new patient
        Attach hotdoc details to booking
        
        Manual Input
      - Existing Patient
        Check into waiting room
        Check OCV status
        
        Check Korean Patients have all details
  - - - Number of Checked in but unbilled patients can usually indicate wait time. (Number of patients x 10mins)
      - Can Put notes for GP in here
        Can Insert Patient cases into wait room for GP to action between appointments
      - Billing
        
        Bulk Billed
        
        Elligibility
        If OPV check shows "no Concession"
        they are not eligible for bulk billing
        Children under 16yrs old
        Concession card holders
        Regular hours (not after 6pm, weekends or public holidays)
        Indicated by GP
        Patient is free to leave, no payment required
        
        Checks
        Payee: bulk billing
        Correct codes listed
        Click "Retain", unclick "voucher"
        
        Digital versions
        Concession card can be viewed on centrelink app
        Medicare card is on medicare app
        Not on myGov app
        
        Medicare
        Weekday 23 @ $85 with $42.80 rebate
        
        Patient to pay & be reimbursed by medicare
        Have billing details come through?
        Was any discount listed?
        Checks
        Payee: "Patient"
        Correct codes listed
        Click "retain, unclick "voucher"
        
        Refund Now
        Requires eftpos card
        Select first option
        Patient taps a second time
        
        Refund Later
        Patient pays,
        select second option (cheque?)
        Click "retain", unclick "voucher"
        Want receipt?
        
        Card (processed by Auto or Manual machine)
        Cash
        Phones can be touchy with immediate refund.
        Need an eftpos card to get refund now
        Later will usually be in account by the next day
        
        International Patients or Medibank Private
        Patient will pay the gap it is "out of pocket" & "not claimable"
        23 $50 gap fee
        36 is 60$ gap fee
        
        Check Notes, which insurance is listed?
        
        Allianz
        AHM
        Medibank Private
        
        Patient will pay the gap it is "out of pocket" & "not claimable"
        23 $50 gap fee
        36 is 60$ gap fee
        
        Checks
        Payee: "other", select appropriate insurer
        Any discounts? Apply discounts to gap only
        eg 23 @ $70 (= $15 discount, Gap = $50, Discounted gap = $35)
        OR
        if Bulk Billing (Gap = $0). Use "schedule fee" or manually set gap amount to $0
        Click "gap only". Unclick "remove from waitroom"
        Process Patient's payment
        Go to insurance portal & submit claim for outstanding fee
        
        2 more items...
        
        Assist Card
        Frontierer Assistance
        Euro Centre Sydney
        
        Patient Doesn't Pay- goes straight to insurance?
        Weekday 23 @ $95
        Saturday 23 @ $105
        Sunday 5020 @ $115
        Phone 5020 @ $125
        
        Checks
        Check the GOP in email
        Patient signed consent from (found in email)
        Payee: "other", select appropriate insurer
        Click manual eftpos (use card details from email)
        Print invoice
        Print eftpos
        Print progress notes (PDF or hard copy)
        Compile into PDF: consent form, progress notes, invoice copy, eftpos receipt
        Reply to email with PDF attached
        
        1 more item...
        
        Work Cover
        23 @ $102
        
        New Claim
        We do not lodge workcover claims for workers from small companies.
        We only lodge claims for prior billing agreements (eg. casino & multiplex)
        Patients can come to us but need to do the process themselves.
        Will need to pay out of pocket for this consult
        
        Checks
        Payee is "Other" Work cover queensland
        Patient is paying the fee and
        Standard fee is $102ish
        Has WC note been made on MD?
        
        Existing claim
        Need work cover claim number & patient name
        Usually in notes
        Check claim in portal
        
        Checks
        Payee is "Other" Work cover queensland
        Patient is paying the fee and
        Standard fee is $102ish
        Unclick "remove from waitroom"
        Create invoice
        Lodge on webpage
        Manually remove from waitroom once submitted to WorkCover
  - - - Remain alert to privacy concerns
        Can be good to ask what they have and confirm if it is the same as what we have