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communication - Coggle Diagram
communication
communication
The process in which information is stransfered from a sender to a reciever
Internal and external comunication
external
information sent to someone or something outside the business or organisation
internal
Information transfered within a business
Methods of communication
non verbal
examples
charts
displays
body language
presentation
gestures
drawbacks
might be difficult for some people to understand
feedback is limited
benefits
making the message more clear
makes information more appealing
written
examples
text messages
press releases
letters and emails
diary
reports
benefits
good for when sending detailed information (information is not lost)
can be sent to many people
drawbacks
message too long causing disinterest
direct feedback not possible
time
verbal
examples
presentations
lectures
interveaws
telephone calls
meetings
limitations
no permanent record of information passed
limited reach
difficult if it is understood by everyone (large meeting)
benefits
immediate feedback
information sent quickly
the message is further solidified when seeing the person speaking eith you
electronic communication
examples
email
messaging aplications
video conferensing
drawbacks
overloaded email= missed messages
security risk from hackers
connectivity issues lead to bad communication
benefits
large audience
face to face conversation over long distances
quick and up to date information
vertical and horizontal communicatoin
vertical
information from the top to the bottom of management
happens both ways
horizontal
happens between people who are in the same level in a business
efficient and ineficient communication
efficient communication
communication that has been recieved and understood clearly
benefits of good communication
increased worker motivation
more employee involvment--> motivqtes workers
improves efficiency
workers more productive when they fully understand the process
encourages innovation
workers suggest improvements or new ideas
reduces costs
reduces mistakes made by bad communication
happy customers
inefficient communication
when information is not recieved or not understood
drawbacks of inneficient communication :
less motivated employees
workers don't know what to do making the less invested in work
increasing cost
mistakes will lead to rising cost for the business
poor business performance
bad communication will lead to less work done as the process is slowed down
mistakes can be made due to not knowing what to do
barriers to communication
barriers in communication
noise and distractions
crouded workspace leads to lots of noised which interfears with communication
distractions lead to people not being concentrated ad not recieving the message sent to them.
cultural differences
culture might affect how a message is percieved
language and jargon
jargon might be missunderstood
people might speak in different languages
lack of feedback
The absence of feedback can affect understanding and lead to misunderstandings
hierarchial/ structural barriers
workers might feel threatened to communicate to superiors due to fear of reprecussions
lack of time
limited time to communication can lead to information being lost
technological barriers
poor internet connection or malfuctional equipment leads to slow and ineficent communication
leads to ineficient work
ways to improve communication
hierarchial/ structural barriers
encaurage two-way-feedback so people feel comfortable talking to other employees
language and jargon
an agreed upon language should be used and jargon should be minimised
Noise and distractions
limit distractions and set up rules to minimise noise
Lack of feedback
select methods to allow feedback and encourage an open culture in the business
Cultural differences
make people be respectful in the business and increase cultural awareness in the business
lack of time
use schedueked meatings
technological barriers
invest in good quality IT
shorten the chain of command