Please enable JavaScript.

Coggle requires JavaScript to display documents.

FEEDBACKS A tool that allows end users to send feedback and provide…

- - - - "Feedback" tab
        
        Click on "Feedback"
        
        Table with relevant information and status
- - - - "Feedback side bar" is opened
        
        Ability to
        
        change a "Subject"
        
        Assign
        
        User
        
        Usergroup
        
        Change feedback status
        
        In progress
        
        Resolved
        
        Add a comment to the "Activity" field
        
        Open/ view a screenshot
    - - Checkboxes
        
        View all feedback (If checked, all Content Managers will able to see all feedback. If unchecked, the Content Managers will be able to see feedback routed to them and their user groups only.)
        
        Define SLA in days for each status (If checked, you will able to set a due date for each status of the feedback’s progress.)
        
        New
        
        In progress
        
        Define Number of days to comment "Resolved feedback" (If checked Agent can comment and change the status back to "In Progress".)
        
        Allow reporter to delete feedback (only in status "new")
      - Feedback Routing section (You can set routing for each feedback based on the rules set )Link Title
        
        Radiobuttons
        
        Send all feedbacks to the owner only (When there is no owner, feedback will be sent based on the routing)
        
        Use Routing (Set feedback routing according to your preferences)
        
        "Add Route" button
        
        Click "Add Rout" button
        
        "Add new Route" window is opened
        
        Item's folder / source field (Choose the folder/source the feedbacks are from;)
        
        Ability to choose
        
        6 more items...
        
        Reporter User Group field
        
        Ability to choose
        
        2 more items...
        
        Recipient Content Manager field
        
        Ability to choose
        
        "Search" field
      - "Feedback subjects" (Edit feedback subjects for Content managers and Users) You can create new subjects for future feedback.; Subjects visible for users must be visible for content managers too, but subjects visible for content managers do not have to be visible for users.; We recommend using 4 subjects for users.
        
        Ability to create "Subject" visible for "Users"
        
        Ability to create "Subject" visible for "Content manager"