Please enable JavaScript.

Coggle requires JavaScript to display documents.

Client Story - Coggle Diagram

- - - - Enable users to connect/locate QLD support services for women/girls
      - Publicly accessible data - CSV format
      - QLD Government technical proposal for mobile application
    - - National/international data
      - Data published after 25th September 2024
      - Data considered redundant/irrelevant to users
    - - Women in need of support, social workers and healthcare providers
      - Users have wide age range and varying technical abilities
    - - Documentation (PowerPoint + video) - planning, problem-solving and drafting process
      - Short video explaining finished prototype
      - Application designed to help people find support services
  - - - Varying technical abilities and skills
      - Varying motivations to access application
      - Must be accessible for all users
      - Must be suitable for people of all ages (est. range 10-75)
    - - Worked with similar size datasets
      - Only has windows 11 pro to work on
      - Beginner/Immediate coding ability
      - Single person - limited contribution of work
      - 7 weeks to plan, design, generate a prototype and document
  - - - For women in need of support, social workers and healthcare providers
      - Functionality to filter and search through support service data
      - Access information about QLD women support services
      - Create a low-fidelity prototype
    - - Accessibility
        
        Utilises images and simple icons
        
        Effective contrast ratio -> Users with colour blindness
        
        Standard and legible font - users with visual impairments, reading difficulties etc.
        
        Comply with Australian Accessibility Guidelines
        
        Compatible with keyboard navigation - motor impairments
      - Safety
        
        Hide password with asterisks
        
        Clear indication of privacy policy
        
        Consent prompts
      - Utility
        
        Works on all devices
        
        Dynamically adjusts screen size (responsiveness)
        
        Error messages on how user went wrong
      - Algorithims
        
        Accurate - predictive results consistently and reliably
        
        Efficient - FOR/WHILE loops
        
        Readable and clearly explained
        
        Maintainable - modularisation, loops, naming conventions, comments etc.
      - Learnability
        
        Utilises negative space and proximity (creating hierarchy of information)
        
        Appropriate colour scheme
        
        Repetition - font, alignment, colour etc.
        
        Data displayed with simple widgets
        
        Proportion and scale - visual balance
- - - - 23 years old
      - Korean woman
      - Uses windows 11 PC
      - Social worker for QLD Government
      - English is her second language
      - Wants to be able to locate accommodation and shelters
    - - Uses iPad mini and windows 10 laptop
      - Wants to access information about counselling services
      - Emergency care psychiatrist at RBWH
      - Has myopia - struggles to read small text
      - 59 year old male
    - - 26 years old
      - Doesn't always have wifi and has old laptop
      - Indigenous woman in need of support
      - Wants to locate services on a map
  - - - Heavy information - confronting/upsetting
      - Privacy issues - user's digital footprint
      - Safety concerns - domestic violence
      - Convenient and efficient way to find support service data
    - - Social inequities/isolation - public information
      - Awareness to issue
      - Less data on paper - better for environment
    - - Staff will be hired to generate/maintain/update app
      - Will cost money to matain
      - May bring jobs in counselling, housing etc.
      - App may shutdown if infrequently used