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4.2.2.1 Advocating for and Creating Continuous Improvements - Coggle…
4.2.2.1 Advocating for and Creating Continuous Improvements
Continuous Improvement Concept
Definition
Ongoing effort to improve products or services.
Ensures steady progress toward optimal outcomes.
Starting Point
Identify tasks that need creation, elimination, or improvement.
Plan and implement necessary changes to keep the project on track.
Process Improvement
Definition
Identifying,
to enhance performance.
Analyzing,
Improving processes
Develops best practices and optimizes customer experiences.
Using a Controlled Environment
Helps verify if the proposed changes address the issue.
A
control group
minimizes the influence of other variables.
Example: Plant Pal Scenario
Observation
Smaller plants arrive intact with extra padding.
Larger plants
often arrive
damaged
when squeezed into the
same size boxes
.
Hypothesis
Larger plants may arrive intact if shipped in bigger boxes with similar padding.
Control and Experiment
Control: Ship half of the larger plants in original boxes.
Experiment: Ship the other half in bigger boxes (only size varies).
Outcome Evaluation
Conduct a survey after delivery.
Confirm if the new box size improves plant condition; if not, explore new solutions.
Improvement Frameworks
Data-driven Methods
DMAIC: Define, Measure, Analyze, Improve, Control.
PDCA: Plan, Do, Check, Act.