C writes a letter of notification to potential D giving some detail so they can notify their insurer, parties consider any ongoing medical care needs etc, C writes to D giving full detail of claim (letter of claim), D to acknowledge letter of claim within 21 days, D sends full letter of response within 3 months of when they sent their acknowledgment, if D denies liability for any part, parties should disclose key docs, negotiate and make proposals for settlement, C should send schedule of losses, joint selection of quantum expert or claimant discloses report and D asks written questions