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Project Quality & Project Kickoff Macarena Fonseca …
Project Quality & Project Kickoff
Macarena Fonseca 0234688
Evolution of contemporary quality concepts
Deming
4 part Knowledge System
Systems
Variation
Knowledge
Psychology
Juran
Quality Trilogy
Quality Planning
Quality Control
Quality Improvement
Clifton, Crosby, Harrington, Ishikawa, Senge, Shiba, Taguchi, Zeithami
Plan-Driven Project Roles
Frameworks
Total Quality Management (TQM) | Malcom Baldrige
International Organization of Standarization (ISO)
Customer fous
Leadership
Engagement of people and relationship management
Process approach
Improvement
Evidence-based decision making
Lean Six Sigma
Define, Measure, Analyze, Improve, Control (DMAIC)
15-step process broken up into 5 project phases
Quality concepts
Product | the presence of desired attributes
Value | the ratio of benefits to price
Manufacturing | consistency in goods and services
Customers | ability to satisfy given needs and expectations
Project quality
the characteristics of a product or service that bear on its ability to satisfy stated or implied
needs
Stakeholder satisfaction
Identify all stakeholders
Prioritize among the stakeholders
Understand the prioritized stakeholders’ requirements.
Develop standards to ensure the requirements are met
Make trade-off decisions
Process management
SIPOC (supplier | input | process | output |
Process Improvement
PDCA (paln | do | check | act)
Fact-based management
Understanding variation
Deciding what to measure (quality metric)
Working efficiently with data
Using results appropriately
Empowered Performance
Recognize Individuality
Capitalize on individual strengths
emphasize individual responsabilities
Use appropriate collaboration
Quality Management Plan
specifies the acceptable level of quality
Defined by the customer
Provides a detailed account of how the project will meet the level of quality with its deliverables and work process
Quality policy
reflects top managements´ principles of achieving quality and the benefits they hope to achieve with good quality practices