Please enable JavaScript.
Coggle requires JavaScript to display documents.
Ch 14 Cultural Sensitvity - Coggle Diagram
Ch 14 Cultural Sensitvity
Cultural Sensitivity
-an awareness to investigate the reasons why people of another culture act as they do
Five aspects of cultural sensitvity
Recognition of nuances in customs
-a person with cultural sensitivity will recognize certain nuances in customs that will help build better relationships with work associates from another culture
Being a multicultural worker
-cultural sensitivity is important because it helps a person become a multicultural worker. An individual is convinced that all cultures are equally good
Recognizing potential problems of cultural understanding-
-language differences create problems
-gender roles are changing rapidly
-personal appearance choosing appropriate attire
-punctuality arriving on time
-generational differences within a leader's national culture
Flexibility in dealing with others
-cultural sensitivity is enhanced cultural training by simply listening and observing
Eliciting ideas and giving critical feedback
-cultural norms expressing ideas
Global leadership skills
- the ability to exercise effective leadership variety of countries. The idea is the ability to influence people who are dissimilar to the leader & stem from different cultural background
Profitability and productivity
Continuity and efficiency
Commitment and morale
Adaptability and innovation
Success Factors in International Management Positions
Sensitivity to cultural differences
Being culturally adventrous
Resolving Cross-Cultural Conflict
Deferring to status power
Applying regulations
Integrating interest