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WOMEN: Support Service Finder - Coggle Diagram
WOMEN: Support Service Finder
Developer
User Experience
Utility
Usefulness of the application
Will provide
Safe space for women
Search feature
Chat feature
Portability
Responsiveness
Safety
User safety
Omit first & last name
Can choose what they interact with
Only valid health professional allowed
Data safety
All data is correct and purely informative
No data not related is used
Accessability
Everyone has access to the site
Device
Internet Connection
User Interface
Learnability
The user can learn how to use the site
Responsive to them
Easy to navigate
Effectiveness
Only Necessary information
CARP
Contrast
Colour scheme
Aligment
Everything is in line - enhances and guide user
Repetition
Logos, Nav bar, text font, colour scheme
Proximity
All elements are close together
Data Sources
Women's Support Services
Open Data Portal
Queensland Government
Contains services that provide support to women
Emergency
Indigenous
Accommodation
Disability
Violence/Safety
Young/Older Women
Health and Wellbeing/Councelling
Relationships/Family
Finance/Employment
More
Collected from around Australia
Last updated: 25th September 2024
Existing Solutions
Headspace
Chat Feature
Social workers
Therapists
Search Feature
Search for help services
Search for information
Search the site for resources
Create Account Feature
To have full access to their services
healthdirect
View Health Topics A-Z
Use Location to search for resources
Log In to/create account
Sympton Checker
Awareness Resources
User
Personas
Persona 1
General Practice Doctor
Specialises in women's:
Mental Health
Menstral Health
Recovery Health
53, Female
Technical skills:
Proficient in using chat boxes
Needs a large interface to fit desktop computer screen
Okay with most search features
Requires reading glasses
Wants the solution to:
Help women in need find support via the chat feature
Search for and find new places that offer support
Provide health advice online
Persona 3
University student living away from home
Struggling with mental health and childhood trauma
Needs support to become independent
Survivor of abuse
19, Female
Technical Skills:
Limited access to social media/internet growing up
Struggles with communicating over text
Struggles with search functions
Can only use laptop to access support
Lives in shared accommodation
Internet speed fluctuates, but connection is stable
Unsure of what help is available online
Wants the solution to:
Access free and confidential support
Find a new GP for medical help
Gain access to mental health help
Enquire with a social about becoming independent from family
Persona 2
Social worker at Headspace
Specialises in:
Teenage and adolescent health
Ill-mental health in women
Postpartum health issues
Technical Skills:
Uses a phone, laptop and tablet regularly
Very skilled at finding results using search functions
Prefers to communicate in person but can use chat boxes
24, Male
Wants the solution to:
Help adolescents (13-25) find positive and healthy coping mechanisms
Provide a potential safe space for women struggling with abuse
Support women experiencing homelessness
Provide support to new/expecting/stuggling mothers
Impacts
May no longer need to use search engines to find help
Can determine what kind of help they need and be provided with potential options
Can talk to health professionals and social workers
Can safely access health information without a high risk of being harmed
Can search and find support websites easily
Client
Scope
In Scope:
Mind map of the client, user and developer
Personal, social and economic impacts of the application
A proposed solution to the problem
Wireframes showcasing the solution
One minute video demonstration of the solution
Proposed solution created in line with the criteria
Out of Scope:
Fully developed technical solution
Testing, refinement and experimentation of the product
Use of data outside what is provided in the solution
Limitations/Implications
Developer Environment
Developer's skills
Costs:
Software needed
Data used
Time needed to create the solution
UI/UX constraints
Functionality VS Aesthetics
Data:
Data in and out of what's provided
Confidential information
User Environment
Access
App or browser
Laptop, computer, phone, tablet
For chat feature:
Stable connection with medium to high internet speeds
For search feature:
Low internet connection required
Technical skills
Be familiar with search functions
Be familiar with chat functions
Be familiar with survey functions
Costs
Costs of running
Copyright claims/rights
Human Resource costs
Developer
Designer
Testers
Profit/non-profit?
Workers for the app
Criteria
Receive a technical proposal
Data driven mobile application
Uses data from Australia
Provides quick and easy access to data
Allows easy access to support networks:
For women
Social Workers
Health professionals
Allows women seeking support to find it through search function