guarantees do not remove, limit, or replace any consumer rights. they offer additional protection to the consumer and are often used as an extra selling point. if a consumer wants to return a faulty good, by law, the retailer cannot tell them to use the guarantee from the manufacturer. unsolicited goods are goods delivered to someone who has not ordered them, they have the right to keep them if after six months no attempt has been made by the seller to retrieve them, in the meantime they should be left unopened. responsibility is with the retailer means that when you buy something from a retailer, you make a contract with the company, if the purchased goods are faulty, responsibility is with the retailer, not the manufacturer to deal with the issue