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4.1.4.3. Writing an Effective Escalation Email - Coggle Diagram
4.1.4.3. Writing an Effective Escalation Email
Overview of Escalation
Definition
Escalation involves seeking assistance from higher-level project leadership to address obstacles, clarify priorities, and validate next steps.
Importance of Standards
Establishing escalation standards with stakeholders before starting a project is essential.
Best Practices for Escalation Emails
1. Maintain a Friendly Tone
Start with a goodwill greeting (e.g., “I hope you’re doing well”).
Use a blameless tone when describing the issue and thank the recipient for their time.
2. State Your Connection to the Project
Introduce yourself briefly if the recipient is not familiar with you.
Clearly state your name, role, and relationship to the project.
3. Explain the Problem
Clearly state the issue that needs resolution.
Provide enough context without overwhelming the reader with lengthy paragraphs.
4. Explain the Consequences
Outline how the issue negatively impacts the project.
Keep this explanation concise and maintain a friendly tone.
5. Propose a Course of Action and Make a Request
Suggest solutions and clearly state what you need from the recipient.
This helps guide them on how they can assist in resolving the issue.