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4.1.4.1 Understanding Escalation in Project Management - Coggle Diagram
4.1.4.1 Understanding Escalation in Project Management
Role of Escalation
Definition
Seeking help from higher-level leadership to address obstacles and clarify priorities.
Positive Aspects
Encourages quick decision-making and problem resolution.
Involves an objective third party to resolve disagreements.
Benefits of Escalation
Encouraging Participation
Promotes trust and shared responsibility among team members.
Establishing Standards
Set standards before project work begins, specifying:
Who to raise issues to.
How to raise issues.
The forum for discussion.
When to Escalate
Critical Problems
Escalate issues that could
delay milestones,
cause budget overruns,
result in customer loss,
delay project completion.
Impact on Triple Constraints
Escalate any issue affecting time, budget, or scope.
Preventing Common Issues
Trench Wars
Occur when two parties cannot agree, causing delays.
Bad Compromises
Settling on solutions that compromise project goals. Focus on larger objectives.