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U6.Deal with information - Coggle Diagram
U6.Deal with information
6.3. Deal with confidential information
6.3.2. Expressions. Talk about confidential information
To tell anyone the information is confidential
I'm not supposed to tell anyone/ Nobody knows about it except the boss/ This is confidential information
If you share confidential information with someone but you want to keep it secret
Don't tell anybody about this/ Keep this to yourself, would you?/ You can't tell anyone, OK?
If someone doesn’t want to talk/ To ask for more information
A: I'm not supposed to tell anyone. The information is confidential / B: But you can tell me, right? Come on.
To avoid questions about confidential information
Never mind. It's nothing to worry about.
6.3.1. Grammar. Reflexive pronouns
-Self/-selves
Singular
Myself (I)/ yourself (you)/ himself (he) / herself (she)/ itself (it)
Plural
Ourselves (we) / yourselves (you) / themselves (they)
6.1. React to unexpected news
6.1.1. Expressions. React to unexpected news
Getting a new CEO/ he’s moving/ mary’s transferring to Boston/ being replaced/ leaving/ joining the marketing department/quitting
6.1.2. Grammar. Indefinite pronouns
People
-one/ -body
Someone/ anybody/ everybody
Places
-where/-place
Somewhere/ someplace
Things
-thing
Something/ anything
6.1.3. Expressions. Give and react to news
Give
Someone told me …/ everybody is saying…/ apparently….
Get someone’s attention
Did you hear¿ …/ there’s more news…
React
Good for her/ no way/ wow. I can’t believe it. Are you serious¿/ that can’t be true¡ / that’s big news
6.2. Investigate rumors and gossips
6.2.1. Expressions. More changes in the office
Give reasons for the change
Due to/ because of/ thanks to
Changes company can announce
Buying out its biggest competitor
Shutting down the project (está cerrando)
Kicking off a project (lanzar un nuevo proyecto)
Recruiting a new team
Making some staff redundant
Our team is expanding
We are moving to new offices
Downsizing a company department
6.2.2. Grammar. Causative verbs
Indicate a person/thing helps make something happen
LET/ MAKE/HAVE
Person+ verb
Let (permitir/dejar) / make (obligar) / have (darle la responsabilidad a alguien para que haga algo)
Managment made us downsize our department
Robert had me revise the financial report
My boss won’t let me recruit new employees
GET
Person+ to+ verb
Convencer/persuadir
My best got me to tell her the rumor
6.2.3. Expressions. Rumors and gossip
Ask
Can I ask you a question¿/ I’d like to ask you about something
Investigate
Is it true that…/ there’s a rumor going around that…/ I heard that… / everyone seems to think…
Respond to rumors
Yes
It looks like it’s true/ it’s looking quite likely
No
It’s not happening/ I think you are mistaken
Don’t want to comment
I’m sorry. I can’t say anything about that
More inf. Will be given
I’m going to announce it on …/ I’ll let everyone know what’s going on soon
6.4. Write an advice email
6.4.1. Vocabulary. Office and company problems
Office
Bathroom out of order/ company intranet isn’t working/ phone lines are down/ projector out of action
Company
Databases hacked/ major product defect/ customer inf. Stolen
6.4.2.Write an advice email of a problem in the office/company
Start the email
To all staff/ dear colleagues… I am writing to inform you of….
Describe magnitude of the problem
This is a small issue, and there’s no need for concern/ serious issue
Explain what you have discovered
We’ve discovered/ it’s come to our attention that…
What you are doing solve problem
We’re investigating the issue/ we are working to solve the problem
Who it affects
The issue will impact… / it could affect to …/ it could affect more than 50% of the customers
Finish
We’ll give you an update when we have more information/ we expect the issue to be resolved within the next few hours
Thanks for your understanding/ thank you for your patience
EX.
Databases hacked. To all staff : I am writing to inform you of a serious, emergency situation at Fun Inc. We’ve discovered that our databases have been hacked, and a large ampunt of customer data has been stolen. We are trying to find out how the hackers got into our system. This is a very serious situation for us and could affect more than 50% of our customers. We are looking into the situation, so please bear with us while we investigate. This informtion is confidential, so you are reminded that passing on this information to non-staff members is strictly prohibited.
Dear colleagues, I am writing to inform you that we have a few issues in the office this morning. It’s come to our attention that the nathrooms on this floor are out of order .. Additionally, IT has told us that the intranet has gone done. We are working to solve the problem. We’ ll give you an update when we have more information. We expect the issue to be solved by the end of the day. Thanks for your understanding. Best Sara