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Women's Support Services Digital Solution - Coggle Diagram
Women's Support Services Digital Solution
The User
Personas
Maria Sanchez
Recently escaped a physically abusive relationship
Has limited English literacy skills
Urgently needs access to services such as shelter, legal aid, counselling, and employment support.
Low technical proficiency: struggles with more complicated apps
Dr Emma Bradley
Works as a GP at a community health clinic
Has high technical proficiency
Needs an app to help her refer clients to services
Has hyperopia
Alex Roberts
Works as a support worker in First Nations communities
Moderate technical proficiency
Will use the app to help refer clients
Often experiences poor internet connectivity
Impacts
Personal
Could improve a user's mental and emotion well-being
May be some privacy concerns
Help foster a sense of community
Social
Help women quickly find necessary support services
Potentially reduce harm in crisis situations
May encourage more women to seek help
Could exacerbate the digital divide
May be inaccessible for some due to language barriers or poor digital literacy
The stigma surround seeking help may diminish
Economic
Streamline operations for social workers and healthcare providers
Could place additional strain on underfunded services
Help create employment opportunities
Reduce administration costs related to providing assistance
The Developer
User experience
Professional users
Should be able to login
Can save searches
Women in need
Filter and search the support service database
Data
ofw-find-service.csv
Initially published on February 17, 2021
Non-regular updates, most recently updated October 17, 2024
Created and maintained by the Queensland Government
Has 1121 records
Has 18 fields
Name
Services
Website
Category
Keywords
Address 1
Address 2
Suburb
State
Postcode
Latitude
Longitude
Phone 1
Phone 2
Phone 3
Fax
Hours 1
Hours 2
The Client
Criteria
Prescribed
Must facilitate access to the women's support services dataset
A technical proposal should be presented
A low-fidelity wireframe should be developed
Self-determined
Visually appealing and avoid clutter and monotony
All text must be legible
Positive and negative space should be utilised
App should be flexible to different screen sizes
Design components should remain consistent
Consider eye flow and principles of reading gravity
Proportion and scale should be considered
Implement accessibility assists
Well-suited to the target audience
Variables should have meaningful and descriptive names
Algorithms should be easy to read and understand
Algorithms should perform accurately and effectively
Constraints
Developer environment
Technology and tools available
Programming and design skills
Legal considerations
Time constraints
User environment
Device compatibility
Internet connectivity
User technical skills
Accessibility