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Service Value Chain, Service Value Chain, Flujo continuo, Iterativo,…
Service Value Chain
What is?
Is a series of interconnected stages that work together to create and deliver value to customers. This interconnected nature is essential for supporting value streams, which are the end-to-end processes that deliver value to customers.
ITIL: An operating model for service providers that covers all the key
activities required to effectively manage products and services.
Plan
Improve
Engage
Design & Transition
Obtain / Build
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Deliver and support
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Construir y mantener relaciones con los Stakeholders (Clientes, proveedores, socios)
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Flujo continuo
Las actividades no son rígidas y secuenciales. En cambio, se pueden superponer e interactuar de manera continua
Iterativo
El ciclo de vida del servicio es iterativo, en cualquier etapa puede mejorarse
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