Communication is a process of exchanging verbal and/or non-verbal information between two or more people who can be either the speaker or the receiver of messages.
Communication is used to meet the purpose of a person. The purpose could be to inform, to persuade, or to entertain.
Communication can be in the form of written, verbal, non- verbal, and visuals.
Written communication involves texts or words. encoded and transmitted through memos, letters, reports, on-line chat, short message service or SMS, electronic mail or e-mail, journals and other written documents.
Verbal communication involves an exchange of information through face-to-face, audio and/or video call or conferencing, lectures, meetings, radio, and television.
Non-verbal communication involves the use of the following to convey or emphasize a message of information.
Voice this includes tone, speech rate, pitch, pauses and volume.
Body language this includes facial expressions, gestures, postures, and eye contact.
Personal space or distance this refers to an area of space and distance that a person from a different culture, personality, age, sex, and status adopts and puts for another person.
Personal appearance this refers how a person presents himself/herself to a particular situation, whether formal or
informal.
Visuals involve the use of images, graphs, charts, logos, and maps.
Communication can be intended or unintended.
Communication is a complex process that requires:
• know your audience
• determine your purpose
• identify your topic
• expect objections
• establish credibility with your target audience,
•present information clearly and objectively
•develop a practical, useful way to seek for feedback.