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P2P Helpline - Coggle Diagram
P2P Helpline
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Milestones
Month 6
80% Productivity, AHT, Break AUX, Late On SHift and Lost Calls, 90% Quality.
Month 5
80% Productivity, AHT, Break AUX, Late On SHift and Lost Calls, 80% Quality.
Month 3
70% Productivity, AHT, Break AUX, Late On Shift and Lost Calls, 70% Quality.
Month 1
50% Productivity, AHT, Break AUX, Late On SHift and Lost Calls, 50% Quality.