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Service Relationships - Coggle Diagram
Service Relationships
Service offering
Formal description of one or more service
Designed to addressed the needs of a target consumer group
Goods, acces to resources, service actions
Service relationship management
Joint activities:
Service Provider & Customer
To ensure c
ontinual co creation value
Based on
agreeded and available service offering
Service provision
Management of the provider's resources
Resources configured to deliver the service
Ensuring access to these resources for users
Fulfilment of the agreeded service actions
SLA management & Continual Improvement
Supply of goods
Service Consumption
management of the consumer’s resources needed to
use the service
service actions performed by users
the
receiving (acquiring) of goods (if required)