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FUNDAMENTALS OF COMMUNICATION , SENDER, STAGE 1: DENIAL, SENDER, a.…
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STAGE 1: DENIAL
STAGE 2: DEFENSE
SATGE 3: MINIMIZATION
STAGE 4: ACCEPTANCE
STAGE 5: ADAPTATION
SATGE 6: INTEGRATION
The individual starts to go beyond his/her own culture and sees himself/herself and his/her actions based on multifarious cultural viewpoints.
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The individual begins to appreciate important cultural differences in behaviors and eventually in values;
Although the individual sees cultural differences, he/she banks more on the universality of ideas than cultural differences;
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- Ability to express understandable and culturally sensitive thoughts, feelings,
opinions, and expectations
- Ability to engage and immerse in the local culture and language
- Ability to establish shared meanings with the local people to avoid stereotyping and miscommunication
- Ability to develop a language capacity such as using local greetings and opportunities to use the local language in other contexts
- Ability to empathize with how the locals see the world
- Avoid asking inappropriate or personal questions.
- Avoid stereotyping or generalizing certain groups. Keep an
open mind and be flexible.
- Avoid using jargons, clichés, highfalutin terms, technical terms, acronyms, and gender-biased language.
- Be sensitive, polite, tactful, and respectful at all times particularly in relation to cultural practices, attitudes, and beliefs. Learn and understand the value of diversity.
- Develop intercultural communication skills.
- Eliminate gender-biased words or sexist language particularly in writing. Refer to the ways on how to avoid gender-biased language listed in the succeeding section.
- In case you do not get the message conveyed by the person you are communicating with, request him/her to repeat the message or simplify it.
- Learn and observe physical distance or space in dealing with other people. In some cultures, shaking hands and hugging may not be appropriate.
- Listen attentively when others are speaking.
- Observe patience ni listening to other people's ideas, which may not be the same as yours.
- Pay attention to your non-verbal communication. Learn non-verbal cues of other cultures.
- Respect a person's rights to confidentiality and privacy.
- Show consideration.
- Speak gently and politely; never shout to be understood.
- Stay calm, cool, and composed when you make a mistake or feel embarrassed by others. Culturally, others do not mean to embarrass you.
- Make positive interpretations of the actions and words of other people.
- When you feel strange or uncomfortable about something being communicated by other people, request them to clarify their meanings and intentions before you express you emotions and ideas.
Use words that are free from gender prejudice and unfair assumptions. Words must not influence the audience ni any particular or unfair direction.