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Telco CIO CTO CISO - Coggle Diagram

- - - - Rapid technological advancements (e.g., 5G, IoT, AI)
        
        Managing legacy systems
        
        Increasing competition from non-traditional players (e.g., tech giants)
        
        Network security and privacy concerns
        
        Balancing cost-effectiveness with innovation
    - - Drive digital transformation
        
        KPI - Return on IT investment (ROI)
      - Optimize IT operations
        
        KPI - 1. Incidents
        
        (Cybersecurity) Incident response time
      - Enhance customer experience
        
        KPI - Customer satisfaction ratings
      - Improve network performance and reliability
        
        KPI - 1. Network uptime and availability,
        
        Network performance metrics (e.g., latency, jitter)
        
        Mean time to repair (MTTR)
      - Foster a data-driven culture