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Unit 1 - Coggle Diagram
Unit 1
Basic Skills
Listening Skills
Adaptibility
Positive Attitude
Willing to go the Extra Miles
Clear Commuicatio
Customer Expectatio
Feedback from Customer
Monitor Orgaisatio Social Media
Demad & Supply Product and Service
Bechmark against Industry Standard
Examine the number of complaints the organisation receives
Providing Quality Service
build rad Reptation & brad Image
Attracting a Talented Workforce
Advertising Expeses
Increase Sales Reveue
Customer Reputation
Word-of-Mouth
Mass Media
Past Experience
Momet of Truth
Bad Quality Service
Lack of trainig
Lack of Empathy
Lack of Technology Usage
Breakdown In Service Chain within an Organisation