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PHYSICAL ENV, PARTICIPATION, CONTENT, ATMOSPHERE, SOCIAL INTERACTIONS,…
PHYSICAL ENV
ASSISTANCE & SAFETY
SAFETY PROTOCOLS
UP TO DATE PROCEDURES
SERVICE RECOVERY
feeling of gratitude
FACILITY FUNCTIONALITY
ACCESSIBILITY
WAITING TIME
FRUSTRATION
ANXIETY
Feeling of unwelcome
feeling of undervaluded
space management: adjusting spaces + ensuring visibility in crowded areas
feeling of privilege
feel valued
NAVIGATION
signage / labels/ explanations
engagement
Frustration
overwhelming sense of freedom / feel lost
assisitive tech: functional tools
frustration
balanced approach guidance/freedom
amenities
feeling of convenience???
PARTICIPATION
personalized activities
feeling of connection
involvement
physical engagement
ENTERTAINEMENT
STORYTELLING
ENGAGEMENT
ENJOYEMENT
GAMIFICATION
EDUCATIONAL ACTIV
UNDERSTANDING
unexpected additions
surprise
PLAYFULL ACTIVITIES
multi sensories activities
active participation
passive participation
CONTENT
NARRATIVE/ UNIFIED STORY
STORY IS ASSIMILATED
IMMERSION
ANECDOTES
EVOKE EMOTIONS
PROVOKE VIVID IMAGERY
PROCESS WHAT THEY HAVE SEEN
ENGAGEMENT
EMOTIONAL INVOLVMENT IS MAINTED
INCORPORATE THEMES
SIMPLIFY COMPLEX INFORMATIONS
ADD UNEXPECTED ELEMENTS
RELAXATION AND REFLEXIONS SPACES
INTERIOR DESIGN/ DECOR
EMPLOYEE PERFORMANCE
APPEAL
VARIETY
ADDITIONNAL INFO
VARIOUS SITES
PERSONALIZATION
giving the choice to the visitor
ATMOSPHERE
architecture
internal
external = building with a visual impact
surprise
ambiance
aesthetic feature
theme
cleaniness
arrangement of people and objects
sensory experience
SOCIAL INTERACTIONS
VISITOR-STAFF
Engaging att / behaviors
genine engagement
attention
welcoming visitors
asking questions
making visitors feel valued
interactions conditions
personnalisation
duration / pacing of exchanges
purpose of interactions
quality of interactions
VISITORS / OTHER VISITORS
friends
incorporate activities that encourage interactions
discover
engagement
discuss after
among visitors
create opp for relationships among strangers
spaces
cohesive experience
enjoyement
positive group dynamics
emotional connections
attachement
d
c
encode the experience
meaningful experience
f
CONSUMER REACTION
DESIGN COMPONENT
sub dim
sub sub dimension
sub sub sub dimension
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