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What Else Can TSG Do To Help - Coggle Diagram
What Else Can TSG Do To Help
Thank you for retaining TSG to support your ERP System
You are not running the latest Sage/Pegasus BC Version.
Upgrading to the latest version has these benefits
Are you still surrounded by paper ?
Your support agreement entitles you to use Mosaic - a document management system integrated with Office and your ERP.
Are Sage/Pegasus still working for you ?
Which bits of your business, which processes does it not support effectively ?
Which users complain the most ?
We offer free training
We can come in and do a gap analysis.
We can upgrade you to Dynamics BC
We can use PowerApps to build solutions to specific departmental requirements
Are Expenses and Holiday bookings a problem ? Your support agreement entitles you to the PowerApps we have designed for our own use - we'd be happy to show them to you.
Over the last 12 months your team has placed X support calls. Their average satisfaction scores were Y. We were delighted to be able to help.
Is there anything more we could be doing to help you get more out of the system
How long does it take for you to close your books each month ?
What holds you up ?
Thank you for contracting TSG to conduct your last CyberEssentials Review
We'd like to offer you a discount to book early to do the same this year
There's a new NIS2 Standard that is coming around the corner. Last years review cost X - for Y we will do your Cyber Essentials Review and, at the same time, review your Cyber preparedness against the new NIS2 standard.
In the last review we made a number of recommendations. Which of these have you now put in place ?
Cyber Security used to be focussed on prevention. Whilst Defence is still a great strategy - the best advice is now that you should plan on being attacked and recovering fast. When was the last time you practiced recovering key systems from a back up ?
Thank you for contracting TSG to deliver SystemCare
I wanted to make sure that you were aware of, and taking advantage of the free training that our Academy provides...
We're delighted to cover your on prem infrastructure - I wanted to better understand your plans in terms of cloud.
What software/servers are currently hosted in the cloud ?
Who with ?
What software/servers are you planning to move next ?
Who currently manages your Microsoft licencing ?
Are you confident that you are paying for the minimum number of licences that you need ?
Have you compared actual usage with what you are paying for ?
If we don't support your ERP system - whhat do they use and who does ?
If we don't support their infrastructure - who does ?
If we don't manage their AAD/Entra - who does ?