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Cross Sell Conversations. What More Can TSG DO To Help ? - Coggle Diagram
Cross Sell Conversations. What More Can TSG DO To Help ?
Thank you for retaining TSG to support your ERP System
You are not running the latest Sage/Pegasus BC Version.
Upgrading to the latest version has these benefits
Are you still surrounded by paper ?
Your support agreement entitles you to use Mosaic - a document management system integrated with Office and your ERP.
Are Sage/Pegasus still working for you ?
Which bits of your business, which processes does it not support effectively ?
Which users complain the most ?
We offer free training
We can come in and do a gap analysis.
We can upgrade you to Dynamics BC
We can use PowerApps to build solutions to specific departmental requirements
Are Expenses and Holiday bookings a problem ? Your support agreement entitles you to the PowerApps we have designed for our own use - we'd be happy to show them to you.
Over the last 12 months your team has placed X support calls. Their average satisfaction scores were Y. We were delighted to be able to help.
Is there anything more we could be doing to help you get more out of the system
How long does it take for you to close your books each month ?
What holds you up ?
Cloud Care
Are your people making the most out of the technology you provide them with ? Our Cloud Care customer get free access to our Academy that provides a range of online and in person content to help them do so.
Have you compared your actual cloud consumption with what you are paying for ? Our Cloud Care customers get access to a portal that tells you whether you are paying for more than you need. You can then make the necessary adjustments - or contract us to do so on an ongoing basis.
Are your people using all the licences that you actually pay for ? We find that many customers are over licenced. Staff say they need access to applications that they then don't use. our Cloud Care customers get access to a portal that identifies unused licences - enabling you to reduce your software spend.
Would you recommend your current cloud service provider to a friend ? The quality of IT support that your people receive is a key factor in terms of driving their productivity and employee satisfaction. Over the last year TSG's NPS score has been consistently higher than 80. More than 8 out of 10 customers are likely or very likely to recommend us.
Cyber Care
Have you ever been hacked ? 50% of UK business reported being attacked in the last 12 months.
On a day to day basis - who do you expect to be monitoring your network for threats and attacks ?
At a Board level - who is responsible for Cyber Security ?