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Telco Industry Trends SEA - Coggle Diagram
Telco Industry Trends SEA
Trends
5G Deployment and Expansion
Use Cases: IoT, AR/VR, autonomous vehicles, and smart cities
Cloud Computing and Edge Computing
Edge Computing: To address latency concerns and improve data processing efficiency.
Digital Transformation and New Revenue Streams
Cybersecurity and Data Privacy
GDPR
Fiber-to-the-Home (FTTH) Deployment
[Broadband Expansion]
Challenges
Infrastructure Investment
HIgh Capex
Intense Competition
Price Pressure
Complex Regulations
Digital Disruption
Over-the-top (OTT) providers and technology companies
Cybersecurity Threats
Data Breaches
Limited Spectrum Availability
Scarce Resource and High Cost
Usecases
Mobile and Fixed Broadband, Voice Services
Mobile Payments, Wallets, Microfinance
Cloud Services - IaaS, PaaS, SaaS
IoT Solutions - Smart City, Remote patient monitoring and healthcare management
Streaming services for movies, TV shows, and music; Gaming
AI Use cases
Automate Tasks
Customer Experience
Precise Marketing
API use cases
Direct Carrier Billing (DCB) is a payment method that allows users to charge purchases directly to their mobile phone bill.
APIs
Subscriber identity [/Valid Subscriber [/Network Identity]]
a) OAuth2, b) SMS
[Carrier Billing API] Charging API: Charge, Refund, Credit
TM FORUM Open API
Secure digital wallet
TTM, Multi-Channel, (Innovation) Partnership, Monetization
streaming music and antivirus solutions through APIs
User Info API or Device Detection APIs
Telecom => (Natural expansion as)
InfoCom (Information and Communication)
Use Cases
(Traditional)
Customer Loyality, Acquisition, Retention
Churn Prediction, Sentiment analysis
Proactive Customer Care
Clickstream analysis
Targeted Marketing
a) Customer Segmentation Profiling
b) Product Recommendations
Design of Optimized Plans
Data driven improvement of Network Services
Network Performance Optimization
a) Network Congestion
b) Optimize Call Routing
c) Real time CDR analysis
Capacity Optimization
Demand Forecasting
Failure Prediction (Anomaly detection)
GIS location data monetization
Security
Fraud mgmt and RCA
Data Protection and Compliance
SIM card fraud
Operations
Predictive maintenance
a) Predict when equipment is likely to fail
NPS - Customer Experience
Revenue - Generate New Revenue
Cost - Streamline Operations
Telco Acronym
OSS (Operations Support System)
BSS (Business Support System)
GTN (Global Telecommunications Network)
MNO (Mobile Network Operator)
Why Telco are not growing Revenue?
Organization Culture,
Process
Interoperable with other Telecoms / Verticals
Priority - Capex investment on Network upgrade (3G, 4G, 5G)
System (/Data) Silos
Solution
Create a separate Subsidiary (as Tech company)