Please enable JavaScript.
Coggle requires JavaScript to display documents.
Wheelchair Users, The problem we want to solve, The problem we should…
Wheelchair Users
“...boxes and trolleys [block] me, I get overwhelmed and leave”
Aisles need to be big enough to fit wheelchairs. There shouldn’t be stock on the shop floor that inhibit movement
-
-
-
-
-
-
-
There should be a lower section at the customer service desk at wheelchair height, rather than at standing human height.
It should be easier to reach items on high shelves and there should be more room for a preson to move down the aisles.
-
-
-
Enough space inside shops to manouver, ramps/flat entry to shops, accessible parking spots not taken up by rubbish bins, trolleys, delivery trucks etc
improved public transport, footpaths, lower ramp angles, ramps in general, aisle with, clear space around doors
SomeShops and areas don’t even offer a ramp so these shops are not accessible at all one area in particular I would love to go into shops is the little town of morpeth in Newcastle nsw just because a shop front is old why is it not made to be accessible in saying this too inside the shops would be a night mare for a wheelchair user
-
Shops to stop putting shelves & sale items at the start of each isle blocking access & the eftpos paying accessible so you can see the price you are approving for payment & keys your pin in
-
Better access through the front door, not putting mountains of stock on the floor
The fit out of stores, including the placement of cardboard displays, more education on accessibility when planning shops and transport,
I’m 72 and 4 year’s ago became a paraplegic so many things need to be fixed but I find people think we are the minority so every day is a struggle
Have room in shop for a wheelchair. Often I don’t go into a shop as my wheelchair won’t fit between the shop shelves and racks
Standards for aisle widths. Mirrors for blind corners. Dedicated wheelchair users check out line. Option to request assistance upon entering store.
-
-
-
-
Inclines in shopping centre floors , make it hard to use when your in a manual wheelchair as you are wheeling against your own weight
-
Lowering the height of shelves, not adding product displays to end caps, assistive trolleys that attach to the wheelchair
A wheelchair accessible self-serve checkput, no outward opening doors to get stuff out of, sliding doors would be much easier, lower eftpos machines as they are too high to reach
-
More ACROD bays, staff members trained to assist disabled shoppers, they might have a badge saying " wheelchair access assistant" .
I recently joined a access and inclusion group at my local council just to bring to light there footpaths in the cbd admin accessible , it blew there mind that a user had to move on to the road or back track if there was a power pole or rubbish bin on the footpath
-
-
Parking for a start is an issue. If you can't find a disability park thar allows you to get out the car, get the wheelchair out is a plus. Often l can't find a park that allies me to open the car door wide enough to get out safely. If it's raining, or l can't find the right park, l go home without even getting out of the car!
I recently joined a access and inclusion group at my local council just to bring to light there footpaths in the cbd admin accessible , it blew there mind that a user had to move on to the road or back track if there was a power pole or rubbish bin on the footpath
I often use a basket rather than a wheelchair trolley. I find the wheelchair trolley hard to steer and heavy. The issue is some shops won’t let you take the basket with your items in bags inside the basket back to your car so you have to balance bags and go down steep ramps and hope the bags don’t fall off. It would be great if they allowed you to take the basket back to your car and return them to the trolley section.
Making sure entrance ramps aren’t too steep. Having wider spacing between isles (in some shops I cannot go down certain isles or i block the whole isle with my wheelchair so others cant fit). A way to be able to get items off higher shelves without attracting attention or feeling embarrassed asking others
-
More SW hours. Shops need to not put things in entrances and paths as often I can’t even enter shop and I’m in small manual chair. Often no shop assistant to ask for high things. Can’t carry things on lap from shop to car so have to do many trips to car in one shopping trip. Often disability parking isn’t wide enough and people without disability parking permit park in them so I then drive straight home without even going in
-
-
-
Stop filling aisles with produce, it limits our accessibility
Manual wheelchair users have different complications then electric wheelchairs. Manual chairs are more difficult to get up inclined as you are pushing against your own weight and can tend to tip backwards on steeper ramps. Some shops have a very small step to the entry. Electric chairs are bigger and wider and require more space to get around racks and shelving. I constantly battle with trolleys, boxes, shelves etc in aisles. Wheelchair trolleys are hard to fit especially if you are not strong in the arms and the wheels on the chair touch the trolley to stop it from moving. Most supermarkets have to run out the back to get the trolley when asked or they ask a dozen people before finding a key to unlock them as well as only providing 1-2 per store at most.
Trolleys that can be used with electric wheelchairs as well as manual. Staff that are available to reach high shelves or low shelves. Wider aisles
-
Making sure entrance ramps aren’t too steep. Having wider spacing between isles (in some shops I cannot go down certain isles or i block the whole isle with my wheelchair so others cant fit). A way to be able to get items off higher shelves without attracting attention or feeling embarrassed asking others
Staff at the shops to help people reach items on shelving and also where they only have self-service checkouts to have an accessible checkout where things can be reached, or to have a staff member able to serve people who have limited mobility (wheelchair or otherwise)
Wider aisles in stores (specifically clothing) lower shelves/height adjustable with a pull lever, so we dont need to ask for assistance. Stores willing to home deliver locally for a fair price/free, having things like furniture/bikes made in-store then delivered for a reasonable fee or free, disabled toilets being made clean and available (not locked, or used as storage for cleaning)
Lower shelves, not placing stock or other items in isles
No boxes on ground. No rubbish or sticky floors. Stack heaviest items down low and lighter packages on higher shelves (not as painful if it falls on you). A clip with an arm to securely connect the trolley to the wheelchair or longer handles on the trolley. So suggestions for you, thanks for the opportunity
Most stores are too narrow for my chair to fit in or blocked by shelf packers etc. i can’t fit my chair into most specialty stores and can mostly only go to major supermarkets
My main issue is narrow aisles with things in the way such as stands with more products on them. I find that uber even when you ask for an assisted service are not very helpful with loading and unloading the wheelchair and don’t drop off in a suitable spot to get back in my home as they don’t like my driveway. Which is really not that bad and my support workers manage it fine. I can’t use their services anymore
I often use a basket rather than a wheelchair trolley. I find the wheelchair trolley hard to steer and heavy. The issue is some shops won’t let you take the basket with your items in bags inside the basket back to your car so you have to balance bags and go down steep ramps and hope the bags don’t fall off. It would be great if they allowed you to take the basket back to your car and return them to the trolley section.
Trolleys that can be used with electric wheelchairs as well as manual. Staff that are available to reach high shelves or low shelves. Wider aisles
No boxes on ground. No rubbish or sticky floors. Stack heaviest items down low and lighter packages on higher shelves (not as painful if it falls on you). A clip with an arm to securely connect the trolley to the wheelchair or longer handles on the trolley. So suggestions for you, thanks for the opportunity
Staff at the shops to help people reach items on shelving and also where they only have self-service checkouts to have an accessible checkout where things can be reached, or to have a staff member able to serve people who have limited mobility (wheelchair or otherwise)
It should be easier to reach items on high shelves and there should be more room for a preson to move down the aisles.
There should be a more secure tray to carry items. Trolleys are too long and bulky, they take up a lot of room and are difficult to move.
-
-
Ramps should not be obstructed (by boxes, dumpsters etc.)
-
-
-
-