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Inefficiencies in the Patient Journey at Viet Duc Hospital - Coggle Diagram
Inefficiencies in the Patient Journey at Viet Duc Hospital
Pre-checkup Phase
Registration Delays
Staff Overload During Peaks: Overwhelmed staff during high volume of patient periods.
Long Waits: Manual processes cause long queues at registration.
Payment Bottlenecks
Slow Processing: Payments handled manually, increasing wait times.
Limited Payment Options: Few digital payment methods, causing further delays.
During Checkup
Diagnostic Delays
Long Waits for Tests: Insufficient diagnostic equipment results in extended waiting periods.
nsufficient Equipment: Limited number of machines cannot handle patient load.
Fragmented Care
Lack of Coordination: Poor communication between departments slows patient flow.
Multiple Referrals: Patients often need several appointments with different specialists, prolonging their stay.
Post-checkup Phase
Discharge Delays
Slow Record Updating: Updating patient records is slow and prone to delays.
Delayed Prescriptions: Patients wait longer for prescriptions due to inefficient processing.
Lack of Follow-Up
No Systematic Tracking: Post-discharge care is not monitored systematically
Limited Communication Channels: Few ways for patients to contact their doctors after discharge
Patient Experience
Overall Experience
High Frustration: Long waits and unclear processes lead to patient dissatisfaction
Anxiety from Poor Communication: Patients are often unsure about next steps, increasing anxiety.
Satisfaction Impact
Low Satisfaction Scores: Negative experiences reduce overall patient satisfaction
Negative Word-of-Mouth: Dissatisfied patients share their experiences, impacting the hospital's reputation