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The central theme of the Cascade Sustainable Energy case study is the need…
The central theme of the Cascade Sustainable Energy case study is the need for more IT support for a low-priority situation.
Key Problems
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Upgrading the EPR system
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The consequence of upgrading the EPR system is that it can run into issues since it's considered a "big" update
Problems exist for upgrading the EPR system because cost can be a consideration and there was concern if it would be good or bad.
It impacted the IT group because they need a lot of time to troubleshoot the new update and it's going to cause them to change priorities
The cause of upgrading the EPR system is that it's going to push back Ryan's and Maggie's plan on updating the orientation system
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Relevant Facts
Don confirmed with Ryan that IT is upgrading their ERP system and that orientation was low on their priority list.
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Ryan had a spreadsheet named "Orientation Options Review", which gives an analysis on how to implement an orientation system (CRM, ERP, conference scheduling room, and resource scheduling room)
Maggie told Ryan that she's all in for improving the orientation process, but that it was hassle for her to achieve it due to system issues and lack of IT involvement.
Nick revealed to Ryan that IT didn't had a good understanding of other parts of the business but rather wanted to hinder progress toward corporate goals
Although Ryan enjoyed his orientation, he was annoyed with the fact that the technology was outdated. As such he noticed that some people kept getting numerous paper documents, had to get moved around, and got poor mixes in certain specialty areas.
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