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INTERACTIVE MEDIA /USER EXPERIENCE - Coggle Diagram
INTERACTIVE MEDIA /USER EXPERIENCE
Government and Public Service
emergency alert systems
public services announcments
public information systems
interactive with government engagement
Retail and e-commerce
CRM (customer relationship management)
personalised marking
targeted emails
personalised ads
CHATBOTS
Input from a user
Analyse a user's request
identify intent and entities
compose reply
developed program capable of a conversation with a human
a chat bot will respond to a question using an answer from its database
Types
RULE BASED
pre defined rules of a conversation
Question - answers options
use keywords to answer a question
pre-written responses
more likely to get stuck as they can't grasp a users input
AI -BASED
trained using machine learning algorithms
improves with more interactions
MENU/ BUTTON BASED
work using decision trees
scripted menu that helps decide the users most important needs
repetitive straight forwards answers
VOICE BASED
Have a vocal conversation with instead of gigital/ online
Can be AI powered
AI - GENERATIVE BASED
AI that can forms things such as images, videos, music etc
next level of AI chatbots as they create things
recognise, summarise, translate, predict and create content
Machine learning (ML) Artificial Intelligence (AI) Natural language Processing (NLP)
Education
LMS (learning management system)
software system used to plan, implement and assess a specific learning process
Key Features
User Interface (UI)
server with base functionality
often allows students to threaded discussions, video conferencing and discussion forums
they are used to support teachers
create and deliver content
monitor student participation
assess student performance
knowledge management
gathering, organising, sharing and analysis of an organisation of knowledge
distributions of assignments
Banking and Finance
online banking systems
transactions
account balances
data analytics
Healthcare
EHR (electronics health records)
electronically stored collection of patient-related information
BENIFITS
Streamlines office coordination
available to approved and authorised professionals
improves patient carre
interoperability
the ability to use applications and systems to seamlessly share data securely irrespective of social, political or geographical boundaries
enables systems to interpret and utilise data for a common goal
isn't disrupted by human activity or system incompatibility
EHR
medical results
insurance claims
can share data between
labs
pharmacies
public health clinics
long term care
hospitals
specialists
primary care
attain accurate patient data
My Health Records (Australia)
Types
cloud based EHR softwares Software as a Service (SaaS)
store, exchange, and protect patients’ medical information
safety and security of data
encryption
digital signs
unique keys
2 factor authentication
access controls
regular security audits can be performed on a SaaS EHR
unified solution with all medical data in one place
reduce development, installation, and maintenance costs
scalability
EHR packages come as Software as a Service (SaaS) which means it is easy to turn off and on advanced features such as number of users and quantity of data stored
limited hardware and software required
physician hosted systems
the traditional forms of EHR. they are expensive as they must purchase all hardware and software.
the program must be installed onto a computer or server at the location of choice.
remotely hosted systems
uses a vendors sever instead of the physics
cuts down the cost of handling hardware and software
Types of remotely hosted
subsidised
physians use a third pary entity who will subsidise the cost of running the EHR, however they lose ownership of all medical data inputed
dedicated
the server is only used for the physician's practise. It provides high performance as it is only being used by one company instead of many sharing it
cloud
a cloud based software which enables a physician to access data anywhere at any time
vendors are called Application service providers (ASP)
EHR vs EMR
EMR
localised reports
view only access for patients
provider or treatment specific
EHR
transferable reports
edit access for patients
complied across providers and treatments
digitalised patient records
Administrative work flows
health information
Key Software
digital charts
claims processing
patient portals
patient statuses
automated scheduling
Technology being used
Artificial intelligence (AI) and machine learning (ML)
processing large quantities of data quickly
streamline data extraction
scan and read handwritten and printed documents
speech and image recognition
audio and handwritten notes into text
ML can learn a physicians language to record notes and prescriptions
block chain
advanced database mechanism that allows transparent information sharing within a business network
ensures data authenticity
eliminates risks of data deception
Enhanced AI perception
multiple clouds
disaster recover incase of an infrastructure collapse or breech
best for healthcare with data and security as top priorities
Technology supporting EHR
EHR optimisation
reducing duplication on the user interface
Amplification of interoperability through Artificial Intelligence
excessive or duplicate data that could be sorted and removed using AI technology
virtual assistants
scribe tools for physicians with lots of constant patient notes
Voice recognition
entering data hands free, can be combined with AI
Predictive analysis
AI-powered analytic methods
data mining
statistics
modeling in compliance with AI
provide clinical outcomes with ease for patients from EHR records
5G networks
faster data sharing
mobile and cloud infrastructure
telemedicine
Manufacturing and Supply Chain
Enterprise Resource Planning (ERP)
business communication
departments of manufacturing
inventory tracking
real time data sharing
Media and Entertainment
content management systems
algorithms- personalised content
streaming services
Hospitality
Reservation and booking systems
customer feedback
dates, rooms, preferences