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EMPATHY MAP - Coggle Diagram
EMPATHY MAP
SAYS
PERSON 2 = "I feel forced to choose Medibank because when I wanted to accept the enrollment, I needed an oshc for the visa enrollment. I enrolled and the only option was Medibank to get my visa so I had to shut down my previous insurance and get Medibank instead."
PERSON 1 = "I don’t really feel anything, but it's a must to have insurance as an international student"
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PAINS
PERSON 1 = Less Informed Decisions, unaware of other options
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