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Quality, image, image, image, image, image, image, image, image, image,…

- - - - Plan
        
        ¿What do?
        
        ¿How to do it?
      - Do
        
        ¿What was planned?
      - Verify
        
        ¿Things happened as planned?
      - Act
        
        ¿How to improve next time?
  - - - Products
      - services
    - - Uncertainty
      - variability in processes.
    - - Proposes a cycle
    - - higher productivity.
    - - Improves quality.
  - - - Short term profits
      - Immediate dividends
    - - Merit classification
      - Annual results review
    - - calculating visible figures
- - - - Management expectations
- - - - Quality system
    - - business plan.
  - - - Determine clients.
      - Determine needs.
        
        customer
      - Translate needs
        
        company language.
      - Develop product
        
        responds to needs
      - Develop process
        
        produce products
        
        required characteristics.
      - Transfer planes
        
        resulting
        
        operational forces
    - - Assess
        
        current performance
      - Compare
        
        current performance
        
        with
        
        quality goals
      - Act upon
        
        difference
    - - Establish infrastructure
        
        needed to achieve
        
        annual improvement
      - Identify aspects
        
        specific to improve
      - Establish
        
        improvement team
        
        responsibility
        
        develop project
        
        successful
      - Provide
        
        resources
        
        training
        
        motivation
      - Diagnose causes
      - Stimulate establishment
        
        remedial measures.
- - - - with education
        
        ends with education.
    - - that does not have
        
        scattered information
        
        they are fake
    - - know needs
        
        of clients.
    - - of control
        
        quality
        
        occurs when
        
        it's not
        
        inspection necessary.
    - - root cause
        
        not symptoms.
    - - everyone's responsibility
        
        all divisions.
    - - media with
        
        goals
    - - foreground
        
        view towards
        
        utilities
        
        long term
    - - entry and exit
        
        of quality
    - - should not
        
        show anger
        
        when your
        
        subordinates present
        
        facts
    - - business problems
        
        are resolved
        
        with simple
        
        analysis tools
  - - - cause-effect
      - herringbone
    - - graphic representation
        
        simple
        
        can be seen
        
        relational way
      - representing
        
        problem to analyze
    - - method
        
        Process flow
        
        main line
        
        follow sequence
        
        normal of process
        
        that happens
        
        1 more item...
        
        dispersion analysis
        
        Group causes
        
        6 branches
        
        Working methods
        
        Labour
        
        Materials
        
        Machinery
        
        Measurement
        
        Environment
        
        stratification
        
        must go
        
        directly to causes
        
        problem potentials
        
        selection of causes
        
        brainstorm
        
        attack
        
        real causes